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Get ready for CUSTOMER-MADE: the phenomenon of corporations creating goods, services and experiences in close cooperation with consumers, tapping into their intellectual capital, and in exchange giving them a direct say in what actually gets produced, manufactured, developed, designed, serviced, or processed. Consumerism will never be the same!
The phenomenon of five star hotels joining forces with real estate developers, to offer services that were previously for guests only, to owners of luxury residential properties located next to or even on top of sumptuous hotels. Think exclusive access to the spa, bellboys walking the dog, guaranteed reservations in Jean-Georges Vongerichten restaurants, or 24/7 room service instead of Domino's. Needless to say, learnings aplenty for other B2C industries as well.
Consumers are collecting, storing and displaying their entire lives, for personal use, or for friends and family, even the entire world to peruse. The necessary enablers are in place for what trendwatching.com has dubbed LIFE CACHING, with Nokia, Microsoft, Google, Apple, Samsung and many more getting into the game.
What do a drop-off shop for online auctions, a photographer specializing in flattering snaps for dating sites, and tasty sandwiches sold at airport gates have in common? They're all part of an ongoing surge in FEEDER BUSINESSES; small, sometimes tiny, new businesses and services that feed (off) New Economy (there, we said it!) stars like eBay, Google, Match.com, or Amazon.
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