Governments build direct routes to public services

Romania and Lebanon are using digital platforms to connect citizens to public services. Qatar links a national digital education scholarship to guaranteed employment in the technology sector. Each initiative reduces the steps between an application and a public service or defined outcome.

Romania’s National Health Insurance House has launched a national digital health platform. Patients can access their medical records and book appointments through the same system. Bringing these functions together reduces the number of systems patients need to use.

Lebanon’s Dawlati portal lets citizens access government services online without intermediaries. The portal reduces reliance on people who navigate state processes on a citizen’s behalf and gives users a direct route to government services.

Qatar’s Ministry of Education and Higher Education has launched a national scholarship program that connects digital education to guaranteed employment in the technology sector. The program links scholarship funding and digital education to guaranteed technology employment.

TREND BITE

Sovereign Digital Rails describes public institutions reducing the handoffs between an application and a defined outcome. Romania and Lebanon use digital platforms to provide direct access to public services. Qatar connects scholarship funding to guaranteed technology employment. In each case, the institution coordinates more of the route citizens must complete.

Brands can compare the number of steps in their services with the shorter routes these public initiatives provide.