Travelers turn to AI over colleagues for trip planning, with trust levels split by region

Booking.com recently polled 37,325 people across 33 markets "to better understand how people around the world are using, trusting and responding to AI in both everyday life and travel."

A few highlights from the Global AI Sentiment Report:
🛳️ High adoption: overall, 67% of travelers already use AI tools when planning or going on trips
🤔 Geographic trust divide: Latin American and Asia-Pacific regions lead in AI enthusiasm and trust, with 51% and 38% of consumers, respectively, trusting AI fully or mostly. By contrast, North America (30%) and Europe (28%) show greater skepticism despite developing many of today's dominant AI technologies
🧳 Good-bye, watercooler, hello ChatGPT: AI assistants (24%) have surpassed work colleagues (19%) and influencers (14%) as reliable sources for travel planning advice

So, what exactly are people turning to AI for?
🏝️ 71% of travelers want recommendations to avoid overcrowded destinations
✌️ 60% seek experiences that positively impact local communities
🌍 38% want help researching new destinations

But they're not without concerns:
📿 47% worry AI could reinforce stereotypes or discrimination
💰 38% fear the technology will deprioritize budget travelers

The message for brands is clear: consumers are starting to rely on AI for planning and exploring (potential) purchases, but building trust through transparency and ethical implementation remains essential for long-term success.