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Our trend intelligence is based on a robust methodology, honed over more than 10 years, helping us to spot emerging consumer expectations and guide thousands of clients.
At the heart of our methodology is a concurrence of Basic Human Needs, Drivers of Change and Innovations.
Consumer trends emerge when relatively constant Basic Human Needs (e.g. community or self-expression) bump against ever-changing Drivers of Change (e.g. climate crisis, ageing societies).
When this intersection occurs, tension arises. Innovations resolve that tension and consequently create new trends, new consumer expectations. ➡️
We now all act, contribute and compete in an expectation economy that transcends industries, borders and price points.
You aren't just competing with others in their industry or market, you compete with the latest expectation setting innovation from any industry or market. Once people have experienced TikTok's algorithm, Apple's UX or Patagonia's sustainability standards, it's hard for them to tolerate 'normal' alternatives.
Ultimately, developing a cross-industry mindset (something that's been at the core of our approach for many years now) and understanding how consumers transfer expectations from one product, service or brand experience to another, will help you to set consumer expectations instead of meeting them.
Trends and expectations are exciting, but to structure and focus, you also need a multi-layered trend framework. This is how we built ours:
Drivers of Change
These are the macro changes that play out across many years or even decades with a large-scale impact. They summarize all major forces across society, technology, economy, ecology, and politics that have an impact on consumer behavior.
You can view our Mega-Trends as the building blocks of the consumer arena. They identify the points of tension that Drivers of Change create when they intersect with consumers' basic needs.
With our database of around 200 Sub-Trends we spotlight the opportunities and innovations that arise from the above mentioned tension. They incite action by explaining how you can start running with emerging expectations today.
These are emerging ideas and experimental concepts at the fringes of consumerism. They are often quite industry-focused but have the potential to become wider consumer trends.
Now, let's face it, without meaningfully applying trends and insights, all of our work is useless.
Hence our focus on truly sustainable and purposed trend-driven innovation. You'll find some of the ideation tools we use to help clients to apply and act on trends in our Toolbox, which includes our Consumer Trend Radar and Consumer Trend Canvas.
Last but not least: the actual trend and innovation spotting!
For over 20 years now, with help from our researchers, analysts, spotters, endless business sources, technologies and personal encounters, we’ve been immersed in the actual scanning and curating of trends and opportunities. With gusto.
It's given and continues to give us a unique and forever fascinating perspective on how trends evolve, how the niche and the fringe, again and again, become mainstream, and how consumer behavior and innovations spread globally faster than ever before. Even more exciting: the related opportunities this brings to those who are tuned-in, informed and curious.
And yes, there is more to track, more to monitor, more to get inspired by than ever before.
The sheer amount of smart professionals now innovating, the abundance of exciting start-ups, and the countless thinkers sharing their brilliant business insights with the world instantly and relentlessly, from Bulgaria to Indonesia to Canada.
Making the most of this 'overwhelm' is a 24/7 endeavor. It's also what we do, live and love. Check out the full process:
Our diverse team of trend analysts is constantly on the lookout for valuable trends, insights and innovations which are fed into our research system in dedicated channels and formats on a daily basis.
We use machine learning and natural language processing (including Feedly) to track thousands of sources, including online magazines, social media, industry online news, blogs, and newsletters.
Our global trend community helps us to spot uber local insights and innovations - via Slack, trend and innovation professionals from all over the world share meaningful insights with our analysts 24/7.
This is where all resource streams come together and where we prioritize, categorize and archive all of our spottings - truly our internal pool of insights.
This is where we connect patterns and make sense of all of our spotting. Weekly trend idea discussions in our analyst team turn signals into clear insights.
Giving you access to our full Trend Framework, Innovation Database with 28,000+ innovations, 2022 Trend Report, Industry Reports, Analyst Support and more.
Everything you need to guide and inspire you and your teams to turn trends into meaningful innovations.
Access 10+ years of working with consumer trends into a new curriculum – now used by 400+ brands, agencies and universities worldwide.
Designed to train you in forecasting and applying, developed using our methodology and taken at your own pace.
Our team of Trend Analysts & Presenters have delivered literally 100s of keynotes, workshops and customised reports, in 35+ countries, to some of the world's leading brands and agencies.
We know how to deliver.