In response to the hospitality industry's persistent employee turnover problem, Kyoto-based luxury ryokan operator Nazuna is launching a new recruitment strategy: inviting job candidates to experience their accommodations before interviewing for positions.
The company has partnered with hospitality job platform 'in the HOTEL' to offer potential employees complimentary overnight stays at one of its properties, followed by on-site interviews with current staff. This approach addresses a fundamental issue in luxury hospitality recruitment — candidates rarely experience the service they'll be expected to deliver.
According to Japan's Ministry of Health, Labor and Welfare, the accommodation and food service sector saw a staggering 26.6% turnover rate in 2023, significantly higher than the 15.4% average across all industries. "As inbound tourism increases and more facilities open, the hotel industry faces a significant talent shortage," explains Ryuichi Watanabe, Nazuna's CEO. The new initiative is rooted in Realistic Job Preview theory, which aims to reduce post-hire disillusionment by providing candid pre-employment experiences.
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Nazuna is shifting the balance from recruitment-as-audition to recruitment-as-invitation. In luxury hospitality, the standard is to anticipate and fulfill a guest's every need. By extending this mindset to potential employees, Nazuna is making a statement: the employee experience can't lag miles behind the guest experience. That welcoming and empathic mindset meets a growing expectation among younger workers in search of meaningful, emotionally resonant workplaces, not just jobs.