Selected by our experts, delivered daily.

Turns out, Gen Z and Millennials are swiping less and strolling more. According to the 2024 American Express Shop Small Impact Study, 90% of young consumers in the US have discovered a small business simply by wandering their neighborhoods — outranking the 80% who find new favorites via social media.

This post-pandemic shift to IRL discovery reflects a craving for deeper, more authentic connections — a contrast to the endless scroll of social commerce. It’s a welcome trend for small businesses: 86% of owners say they rely on community support to thrive, and 68% of Gen Z and Millennials plan to shop at small businesses this holiday season.

In a tech-saturated, algorithm-driven world, proximity breeds possibility. So, while social conversions might win on metrics, brands are seeking to build local relevancy and consumers are hungry for surprise and unpredictability. Heading into 2025, how will you design for serendipitous discovery?

Influencers shape public discourse daily, but there’s a problem: two-thirds skip rigorous fact-checking, according to a recent UNESCO report, with 42% gauging credibility by likes and shares and others trusting content simply because their friends shared it. But, according to UNESCO’s survey, they’re open to improvement. Nearly three-quarters want to learn how to verify information properly.

Addressing that critical verification gap, UNESCO and the Knight Center for Journalism in the Americas have launched a free, month-long global course created by media literacy experts and leading influencers, available in English, French, Spanish and Portuguese. The initiative has already drawn over 9,000 participants from 160 countries, aiming to equip creators with essential skills in source verification, disinformation detection and collaboration with traditional media outlets.

Beyond addressing immediate concerns about the spread of disinformation, the program suggests a future where digital influencers could serve as more reliable bridges between news sources and their audiences, potentially transforming how verified information flows through social media channels. For brands that champion knowledge and trust, supporting this shift is an opportunity to foster a more informed society — wherever people choose to get their news.

Based on Deloitte’s State of Generative AI in the Enterprise survey, the firm predicts that 25% of US companies that use gen AI will launch agentic AI pilots or proofs of concept in 2025, with that number to grow to 50% by 2027 📈

Agentic AI will take gen AI to the next level, creating agents that can think, plan and act independently. Unlike chatbots, this tech could transform workflows across industries. Early solutions, like coding agent Devin, show potential, but reliability hiccups and adoption issues need solving. With over USD 2 billion invested in agentic AI, the tech could power the next generation of solopreneurs.

Ready to agentify your own company’s processes? Check out this AI agents directory for inspiration. And don’t forget to address FOBO and AI burnout, or your team might wave the white flag before you’re ready to deploy.

🚀 Curious? Check out how Claude takes over a Mac screen to analyze and (almost) autonomously complete spreadsheets. And keep your eyes peeled for the AI agent OpenAI is rumored to release in January 2025, which could control people’s computers to write code or book flights on their behalf.

To weather (and leverage) what’s next — from La Niña 🌪️ to Gen Beta 👶 — dive into more 2025 by the numbers in our 2025 Trend Report! 

The ninth annual report by McKinsey & Co and BoF Insights, The State of Fashion 2025, reveals a challenging runway ahead. With only 20% of executives predicting improved consumer sentiment and 39% expecting worse industry conditions, brands face mounting pressure to craft creative, agile strategies. We combed through the 154-page PDF 🤓 and these are the standout opportunities to tailor your 2025 playbook:

👛 Consumer caution reigns: Shoppers are tightening their belts, with 70% of executives naming weak consumer confidence as the top challenge. Value-for-money segments like resale and dupes are thriving, and 70% of consumers plan to shop outlet or off-price retailers — even if they have extra cash.

🌏 Asia’s new fabric: As China’s growth slows, India, Japan and Korea emerge as APAC’s new stars. 63% of executives view mature APAC markets as growth hot spots in 2025.

👵 Silver linings: Over-50 shoppers are stepping into the spotlight. By 2025, this demographic will drive 48% of incremental global spending growth.

🛍️ Discovery evolves: Shoppers overwhelmed by choice want smarter solutions. Enter AI-powered curation: 50% of fashion executives see product discovery as the top use case for gen AI in 2025. It’s the personal stylist shoppers didn’t know they needed.

🌱 Sustainability stays: Only 18% of executives cite sustainability as a top growth risk (down from 29% in the 2024 report!), but climate pressures and regulations will demand action. 63% of fashion brands must accelerate emissions reductions to meet 2030 targets. Long-term investments in greener practices promise a competitive edge, even as consumers hesitate to pay a premium.

Why this matters, even if you’re not a fashion brand. Consumer expectations are shaped by the transformations this industry is going through. In the expectation economy, cross-industry benchmarks are the name of the game. And staying ahead means stitching innovation into every thread of your strategy ;)

Last week, Kim Kardashian went viral playing rock-paper-scissors with Tesla’s Optimus robot and posing with Optimus and Cybercab, Tesla’s (very delayed) robotaxi. Beyond the buzz lies a pressing question for brands: when will your customers welcome humanoid robots as their personal assistants and 24/7 servants?

Gartner predicts poly-functional robots as one of its top 10 strategic tech trends for 2025, forecasting that by 2030, 80% of people will engage with smart robots daily, up from less than 10% today. Translation? The robotic revolution may not dominate 2025, but in five years, humanoid workers might just be indispensable.

Consumers are already warming up to AI for daily chores: admin, communication and even shopping. It’s time to prepare for the rise of robots that can truly lighten the load, from multi-talented humanoids that whip up waffles and feed pets to 2025-ready products like stress-relieving pet robot Moflin and AI-powered mobility-assisting pants MO/GO.

A new whitepaper from WARC Advisory and MSQ uncovers the untapped magic of rituals in people’s lives: Ritualized: where marketing meets meaning. Of 4,000 consumers surveyed (🇩🇪🇬🇧🇫🇷🇺🇸), 72% weave brands into their rituals, 70% are open to adopting new rituals, and 39% feel more positively about brands that become part of their rituals.

Rituals aren’t just (sometimes pseudo-religious) routines — they’re emotionally charged behaviors with transformative potential. By syncing with these moments, brands can spark lasting loyalty and boost emotional value. The paper defines four principles to guide brands as they explore the role of rituals in the lives of their customers:

1️⃣ Rituals are deeply personal: 1-in-4 consumers say rituals give life purpose, with strong ties to mindfulness and self-care.

2️⃣ Rituals support the individual: In today’s atomized world, rituals nurture the self and relationships – 56% focus on personal care or connecting with others.

3️⃣ Rituals provide structure in chaos: They stabilize, offering structure (33%), control (31%) and escape (32%).

4️⃣ Rituals balance meaning and efficiency: As hyper-efficiency reigns, rituals bring emotional depth, adding soul to their schedules.

In 2025, could your brand engage with rituals that help people find purpose or pause? As MSQ and WARC repeatedly point out: ”Consumers create their own rituals and decide whether and how to incorporate brands — not the other way around. A truly customer-centric approach is necessary to make the most out of this opportunity. The advice? Observe, facilitate, participate.”

Originally created by Twitter co-founder Jack Dorsey, Bluesky is a decentralized microblogging app that lets users curate their own algorithms with custom feeds (now firmly on Zuck’s must-copy list). Growth was steady but slow, sparking doubts: would it flop like Koo or could it be a viable alternative to X? Fast forward to today: in just two weeks, Bluesky’s user base soared to 19M+ as people fled X for calmer skies following the US election. The platform has become a refuge from Musk’s increasingly polarizing space (soon to be state media?), where political content feels unavoidable.

In 2025, could Bluesky dethrone X and solve misinformation and cyberviolence? Spoiler: nope. But its rise shows one thing: users crave better social spaces. 💬✨ Think: places to connect, debate (without toxicity), and explore identities. So, how can brands and platforms join this Elon-free movement?

✋ Take a stand: Follow The Guardian’s lead and say goodbye to X.

💡 Be inspired: Bluesky’s anti-toxicity tools and no-gen-AI-training pledge are setting new benchmarks.

🔗 Get together: Bluesky might not win on its own, but apps like Openvibe, which merges Mastodon, Bluesky and Threads, demonstrate the power of combining decentralization and aggregation.

With iOS 18.1 and macOS 15.1, Apple introduced the Apple Intelligence suite, which boasts notification summaries, email shortcuts and photo editing tools designed to “simplify and accelerate everyday tasks.” While the aim is to streamline, Apple’s AI-powered summaries have become as much of a punchline as a productivity boost. Unlike rivals Google and Samsung, which fairly consistently deliver refined, time-saving AI, Apple’s small-scale LLM seems prone to delightful misunderstandings 🤭

Take @AndrewSchmidtFC’s experience: a notification from his mom about a challenging hike was summarized as an attempted suicide — causing a moment of shock, followed by hilarity and over 13 million impressions on X. It doesn’t take much searching to uncover countless other examples of users being met not with essential updates, but with misinterpretations that swing from amusing to absurd.

As entertaining as those fails are, Apple’s AI isn’t just a comedy of errors. The summary feature is generally useful when digesting longer texts; it’s the brief messages that are more likely to trip up the system. And while the new tools might fall short of high expectations set by Apple’s marketing department, they also underscore that progress doesn’t happen at a steady, linear pace. Alongside unfathomable leaps and bounds, there can be baby steps, missteps and the occasional face-plant — even for a behemoth like Apple. So, whether your own company is dabbling with or diving into AI, be prepared to pick yourself up and dust yourself off ;-)

As age-based segmentation becomes less relevant for predicting consumer preferences and behaviors, brands are getting increasingly playful in how they engage with audiences young and old. Rather than focusing on perceived generational divides, they‘re creating products and experiences that resonate across age groups while challenging outdated assumptions about how people should behave at different life stages.

A few recent examples of brands embracing the shift:

🎢 Swedish amusement park Liseberg assembled a team of octogenarians to break the world record for the highest average age on a roller coaster, achieving an 80.1-year average and generating close to a million TikTok views.

🧸 Major toy manufacturers, including Mattel, Lego and Hasbro, are actively developing products for “kidults,” with adult toy sales surpassing those of preschoolers in H1 2024. Adult customers in the US spent nearly USD 7 billion on toys in the year leading up to July 2024.

🎮 IKEA tapped 76-year-old Twitch streamer Cath Bowie as the face of its BRÄNNBOLL gaming collection, recognizing that seven million UK gamers are over 55 and 49% of British gamers are female. Bowie says it was “love at first sight” when she was introduced to Fortnite and now streams daily.

🐟 Pepperidge Farm playfully rebranded Goldfish crackers as “Chilean Sea Bass” in a limited campaign that acknowledged adults’ continued enjoyment of the childhood snack, giving them permission to embrace their inner snacker without feeling like they’re raiding their kids’ lunch boxes.

🧶 With age-related stereotypes continuing to unravel, how can your brand lead the way through a more nuanced reality, where interests and behavioral patterns and interests transcend generational boundaries?

Last month, Mars released a global study by Ipsos on pet ownership, surveying 20,000+ pet parents across 20 countries and delving into the lives of pet parents and the flourishing pet economy. A few key insights:

📈 Pet ownership surge: 56% of people now call themselves pet parents, 47% of whom are first-timers

❤️ Pets first: For 37% of pet parents, their furry friend ranks as the most important aspect of their lives, offering unconditional love, a sense of family, fun and stress relief

🐱 Cat vs. 🐶 dog: Cat ownership is more common than dog ownership globally, with more men (52% male vs 48% female) owning cats

🌱 Sustainability: 45% prioritize it when choosing pet food

This isn’t just about a pet food maker like Mars, as the brand puts it, “embedding pet parent centricity into [its] DNA to transform the experience and build lifelong relationships with the 455 million pets and pet parents.” Brands across the board are recognizing this USD 500 billion opportunity and introducing everything from pet-friendly fitness classes to Whopper-flavored biscuits.

Why now? While pets are part of the family for people of all ages, significant numbers of both millennials and Gen Z are choosing pet ownership over parenthood. Since pets are a proven gateway to consumers’ hearts, brands can win loyalty by tapping into that profound human-animal connection. How could you create genuinely pet-friendly products and experiences? Or engage pet lovers and non-pet lovers alike? For inspiration, check out Seoul’s neighborhood paw patrol and Montreal’s free dog behavior workshop.

While Calm’s 30-second US election ad went viral, we got a look at the state of mental health in another region via GIG’s 2024 Wellbeing Report. Saudi-based insurance group GIG commissioned YouGov to survey people in Saudi Arabia, UAE, Egypt, Jordan, Kuwait, Oman, Qatar and Bahrain, and here's what they said:

📊 65% faced mental health challenges last year, with 34% reporting anxiety and 23% depression
🔍 62% self-diagnosed their issues
💬 While 63% say seeking help is stigma-free, 35% don’t know where to go for support
⚠️ Top stressors? Financial concerns (43%) and future worries (35%)

The mental health crisis won’t disappear in 2025. Support gaps are widening in many parts of the world, and people will welcome brands that step in to help. Two objectives for your organization to focus on:

🏬 Increased accessibility: Could you boost access and lower barriers to psychological services? Consider Dubai’s shopping malls offering on-site, walk-in centers for psychiatry and counseling

🛋️ Early intervention: What if you could help people find comfort and support before they reach a breaking point? Take inspiration from Zimbabwe’s Friendship Bench, where people can chat openly with trained community members

The creator economy is reaching new heights, with nearly two-thirds (65%) of consumers now purchasing products and services from creator-founded companies. That's according to creator agency Billion Dollar Boy, which recently polled 4,000 people across the US and UK.

According to that research — keeping in mind that the company stands to benefit from a buoyant creator economy — creator entrepreneurs are slightly outpacing traditional brands on consumer preference, with 27% of shoppers more likely to buy from creators or influencers, compared to 24% who expressed a preference for established companies. Buying behavior is particularly pronounced among younger demographics, with 91% of consumers aged 16-24 having purchased creator-founded products.

Behind this shift lies a mix of motivations. While 35% of shoppers say they want to support small and emerging businesses, nearly a third believe the products on offer are actually superior in quality. Other reasons: trusting influencers over traditional brands, feeling like part of a community, wanting to get in on a trending product and being a loyal follower of a creator.

So, what are people buying? Personal care/beauty leads the category mix, with 40% of consumers having purchased a creator-founded skincare, make-up or haircare product. Food and drink is next at 21%, followed by fashion at 17%. The phenomenon is notably stronger in the US, where 71% of consumers have bought from creators, compared to 58% in the UK.

Many of your stakeholders — from customers to factory workers — are feeling more fearful and vulnerable. The 11th Future Risks Report by Ipsos and AXA surveyed 19,000 people and 3,000 experts worldwide, revealing an escalating mood of anxiety. The cause? A relentless polycrisis 🌪️

According to the data, 90% of people sense a surge in crises, while 91% feel the pressure is hitting harder every day. Vulnerability is at an all-time high: of the 25 risks studied, 22 have record levels of concern. Climate-driven issues might top the list of worries, but AI risks are also on the radar, and societal and political anxieties are surging. Misinformation is now among the most feared threats 🤯

Dutch Design Week 2024, Northern Europe’s largest design event, lit up the stage with Europe’s freshest creators. Here’s a peek at top student concepts sparking change:

🧘 NOISE takes mindfulness beyond mobile apps with a tactile, audio-visual device by Benedikt Herzau. 🇩🇪 Winner of the UX Design Award Gold 2024, it’s a soothing escape from digital chaos.

🧵 Screen time has dulled kids’ fine motor skills, but Anna-Maria Nilsson 🇸🇪 weaves a solution with KLURA — a math-meets-embroidery tool to revive dexterity and creativity.

🍆 Sex-toy shopping gets a stigma-free twist with Sander van der Lecq’s 🇳🇱 conceptual store for easytoys_nl, where imagination flows freely.

🦜 Mundo Pemón, a VR tour by Ana Lorena Lodeiros, 🇨🇭 invites users to explore Venezuela’s Canaima region and Pemon culture, raising Indigenous awareness through immersive storytelling.

🧴 Addressing the Sephora kids debate, Nataly Sijtsma 🇳🇱 introduces SkinTwin, duo skincare packs for kids and caregivers that build healthy habits and bonding time.

💧 The Reef by Anton Vervoort 🇧🇪 leverages the filtering power of Dreissena polymorpha mussels to tackle agricultural water pollution. Winner of the national James Dyson Award.

Are your brand’s pain points ready for a student-inspired fix? Explore these projects and more by DDW creators to shape the future of design 🔮

WWF's Living Planet Report 2024 sounds the alarm: average wildlife population sizes have plunged by 73% (!) since 1970, with the steepest declines in Latin America & Caribbean (95%), Africa (76%), Asia-Pacific (60%) and freshwater ecosystems (85%). Ecosystems are nearing their tipping points, from the Amazon’s rapid dieback to coral reefs’ decline.

For 2025, it’s time to take off the carbon tunnel glasses and bring biodiversity into focus. This week’s UN biodiversity conference in Colombia urges brands to act, too!

💡 Ask yourself: how is your brand contributing to biodiversity loss? What can you do to safeguard and regenerate nature? Amid rising climate adaptation demands, consider how you’ll reshape your processes and priorities with biodiversity — and its (mainly Indigenous) guardians — in mind.