Chick-fil-A opens dedicated rest hub for food delivery workers in NYC

Between traffic, bad weather and the physical demands of rushing orders to customers, food delivery people don't have it easy. To show them some appreciation, restaurant chain Chick-fil-A just opened The Brake Room in New York City. The dedicated space provides a respite for delivery workers, allowing them to rest, recharge and warm up on harsh winter days.

Located on the Upper East Side, The Brake Room will be open through Thursday, 13 April 2023, from 11 am to 7 pm, Monday through Saturday. Anyone from the food delivery community can enter free of charge by showing proof of a delivery within the past week via an eligible third-party food delivery app. The rest hub will offer attendees access to bathrooms, bike storage, phone charging, comfortable seating, wifi and beverages.

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Data from 2021 shows that the global market for food delivery tripled in size since 2017. Delivery constitutes an increasingly substantial portion of restaurant revenue, and it relies on gig workers pulling long shifts.

So the least restaurant chains — and delivery apps! — can do is offer them a comfortable spot to take a break, especially when temperatures plunge in winter. Chick-fil-A's initiative will only be around for a few months. Time for other brands to figure out a permanent solution, not just in NYC (served by over 65,000 food delivery people!) but elsewhere, too?

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Chick-fil-A opens dedicated rest hub for food delivery workers in NYC

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Chick-fil-A opens dedicated rest hub for food delivery workers in NYC

Innovation of the day