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For last-mile deliveries in Dutch cities, Sparqle puts riders first

In an industry often criticized for underpaying and exploiting its workforce, Amsterdam-based delivery platform Sparqle is breaking new ground by prioritizing the needs and well-being of its riders. Launched last week after being in stealth mode, the company is active in 20 of the Netherlands' largest cities and aims to revolutionize Europe's last-mile delivery sector with its rider-centric approach.

Sparqle's 'Riders First' philosophy ensures that every decision made by the company is designed to benefit its delivery workers. From offering a choice between freelance arrangements and fixed employment contracts to hooking riders up with insurance and paid leave, Sparqle is committed to improving working conditions for riders.

A standout feature is the elimination of 'multi-apping,' allowing riders to work with various clients from within a single app. In addition, Sparqle offers riders the option to lease delivery bikes, with those on fixed contracts getting access to a bike free of charge. The company also claims to pay up to 40% more than other delivery apps.

Trend Bite

Consumers are increasingly grappling with the inequalities generated by global capitalism. Meanwhile, labor markets continue to be tight, and unionization is on the rise. All compelling reasons for businesses to prove their commitment to employee welfare. That goes double for gig workers, who were long treated as readily replaceable cogs in their platform's rush to win market share. 

Companies like Sparqle, which prioritize worker well-being and transparently demonstrate social responsibility, are poised to thrive in this new landscape. Their success won't just stem from their ability to attract workers but also from their appeal to other value-driven brands looking to partner with like-minded frontrunners.
2 May 2023

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