Rejecting the unsustainable habit of replacing everything as soon as it breaks, PIVR walks consumers through the process of fixing their own appliances. For EUR 39, the French startup connects callers to an experienced coach who will help diagnose and — if possible — repair a faulty washer, dryer, stove, oven or dishwasher.
A free, prediagnostic phone call determines if the issue is a good candidate for fixing through videoconferencing. PIVR also tells the customer which tools they're likely to need, and a call is booked. During the video call, an experienced technician helps figure out what's wrong and coaches the customer through the process of getting their ailing appliance back up and running.
There's no time limit for these calls, so customers won't feel rushed. If a diagnosis can't be made, payment for the call is refunded. (A shorter EUR 19 call doesn't come with that guarantee, and is limited to 25 minutes.) If a spare part is required, PIVR will quote a price and have it sent to the customer. Once the part has arrived, a second call — priced at EUR 22 — is booked to install the part and complete the repair.
For complex issues beyond the scope of DIY intervention, PIVR connects clients to technicians who do house calls. And if the machine is beyond repair altogether, they can help find a reconditioned, secondhand replacement.