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74% of consumers have walked away from purchases because they felt overwhelmed

Despite brands' focus on improving the CX, 71% of shoppers see no improvement or an increase in the time and effort required to make a decision. And with information overload reaching a new level (thanks to tailored ads and personalized products), 75% say they feel bombarded by advertising... 🤯

One solution? Gen AI-powered assistants that cut through the noise. These AI GENIES will work on behalf of overwhelmed consumers, ticking mundane tasks off their to-do lists. Since most people will prefer to pick and choose what they outsource, brands must learn to discern when autonomy is preferred. In fact, 55% of consumers say they are open to AI GENIES making purchases for them, especially for booking flights (70%), hotels (65%) and buying consumer tech (59%).

Spotted by: Franziska Füsting