Zalando removes customer reviews. Do they still serve your brand?
Wunderman Thompson’s June 2023
Future Shopper Report reveals a paradox: 58% of global consumers suspect fake reviews on marketplaces, yet 64% trust them when shopping online. This underscores two issues: the flood of fake reviews in online retail (a concern echoed by the
European Commission) and the time-consuming nature of writing honest reviews.
Perhaps it's time to reassess your review system. Last week, Zalando quietly
removed product reviews from its platform while August saw Amazon
introduce AI upgrades for more accurate feedback. Do your reviews enhance the purchase journey? Consider interface improvements (swipe right for satisfaction, perhaps?), explore blockchain for identity verification… Or consider a complete overhaul of reviews.